Gregory Poole Equipment Company
  • Mebane, NC, USA
  • DOE
  • Salary
  • Full Time

Yes


PRIMARY FUNCTION:

This position is responsible for managing the entire production effort for the Mebane Truck / Bus Operation, to include 8-10 technicians, tools/support equipment valued in excess of $65,000, Bus service dispatching and 6-8 maintenance bays.  This position ensures that technician productivity levels remain at 85% or above, while managing assigned personnel and equipment resources to maximize department production capabilities. In addition, this position is responsible for ensuring that technicians are fully trained and current on the latest technical support information to include as a minimum service letters, technical bulletins, and product/warranty updates. This position is responsible for enforcing department guidelines and procedures, opening and closing of service calls and assisting the Bus Support Manager in establishing long-term business strategies and generating new business opportunities.  

 

ESSENTIAL DUTIES:

  • Manages the daily production effort and communicates repair activities and progress to the customer. Coordinates with customer to obtain approval for repairs, advises the customer of any significant changes in the repair process or delays in scheduled commitments, and communicates repair authorizations back to the technician. Ensures initial and follow-up repair authorizations are approved and fully documented prior to beginning repair activity.
  • Establishes priorities for all scheduled and unscheduled repair/maintenance activities.
  • Directly supervises a shop technician work force of 8-10 personnel, ensuring productivity levels remain above 85%.
  • Ensures all warranty repairs are performed in accordance with applicable warranty repair guidelines.
  • Ensures all revenue repairs are performed in accordance with applicable department polices/procedures.
  • Open and close work orders, making sure work orders are closed in a timely manner to meet established company guidelines
  • Completes initial review of service repair work orders and finalizes service support documentation for final invoicing.
  • Coordinates with outside vendors for repairs/maintenance beyond our technical capabilities.
  • Reviews and approves technician labor for posting to service work orders.
  • Receives, reviews, and briefs technicians on latest technical support information to include service letters, technical bulletins, and product/warranty updates.
  • Provides technical repair diagnosis on problem solving with shop technicians.
  • Manages tools/support equipment to ensure serviceability and availability.
  • Ensures technicians receive the required training in support of the latest technological and product line improvements/enhancements.
  • Coaches, directs, councils, and warns shop technicians, as well as, makes recommendations on hiring and firing to Supervisor.
  • Assists in identifying and correcting any safety, operational, or training shortfalls. In addition, assists in developing the department's long-term business initiatives/strategies and advises of any potential problems that might negatively impact productivity levels or jeopardize customer relations.
  • Manages expenditures to meet budget obligations.
  • Assists Sales Support Representative in identifying and solidifying new service/business opportunities.
  • Continuously evaluates and reviews daily operation for process improvement opportunities.
  • Periodically attends customer events such as district level meetings, conferences, and on-site visits.
  • Processes final invoice and collects payments from customer.

 

Customer Relations 30%

Administrative 15%

Technical 15%

Supervision/Leadership 40%

 

MINIMUM REQUIREMENTS:

Education:

Associates in Applied Science Degree in Diesel Technology (or related field) and 5 years technical and supervisory experience. Bachelor's Degree is preferred.

 

Work Experience: (See Above)

 

Physical:

Must be able to work for long periods while seated and using a PC.

Must possess outstanding communication skills normally associated with managing the day-to-day activity of the service department either in-person or via the telephone.

 

Other:

Must possess a fundamental understanding of basic business concepts, as well as exceptional computer and administrative skills normally associated with managing a service department.

Must possess outstanding leadership and interpersonal skills and be capable of executing decisions in support of the daily business operation.

Must have a thorough understanding of the basic work order/administrative processes, department operating principles/guidelines, and long-term business initiatives/strategies.

Needs intermediate mechanical and product knowledge.

 

This job description is not intended to be all-inclusive.  Your supervisor may request and assign you similar duties.  Any major modification of this job role requires Human Resources approval. 

Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

 

Gregory Poole Equipment Company
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