Gregory Poole Equipment Company
  • Raleigh, NC, USA
  • DOE
  • Salary
  • Full Time



The primary function of this position is to effectively integrate GPAX software functionalities related to Parts into operations to maximize efficiencies as well as to train GPAX functionality.



-To be a leader in the integration of GPAX software functionalities within our organization.
-To be a positive change agent leading our organization through the GPAX paradigm shift.
-To be a teacher of new processes and guide to help associates learn GPAX.
-To provide feedback to BA's and Management on the needs required to make GPAX successful.

Customer Service

-Be the front line of support for GPAX users through the help desk interface
-Quickly and effectively solve customer issues through help desk
-Be positive and energetic in dealing with our internal and possibly external customers
-To look beyond the obvious to understand the root cause of a customer issue
-Provide constructive feedback to internal customers on problem resolution
-Use help desk resolutions as a teaching opportunity to improve user's understanding
-Through help desk resolution, validate setup and configuration of GPAX is correct

Specialized Duties

-Make decisions using data.
-Use strong analytic and problem solving skills to perform daily job functions
-Analyze data in order to better determine root cause of issues
-Use different learning styles and train the material
-Communicate effectively to all members of the Gregory Poole organizational chart.
-Based on historical data, develop better processes to increase organizational efficiency
-Perform procedural audits, present results and make recommendations to insure adherence
-Write and maintain training manuals based on corporate standards
-Take a holistic approach to problem solving from the customer through the organization and back to the customer (internal and external)



-A four year college graduate with business, sales/marketing or related degree with a minimum of 2 years of directly related business services experience;
-OR a two year college graduate with business, sales/marketing or technical with 4 years of directly related business services experience;
-OR a high school graduate with a least 6 years of directly related business services experience PLUS at least 2 years successfully using the CAT DBS system.

Work Experience:

(See above)

-Minimum of 4 years of experience working with PC applications and/or ERP solutions
-Adult training/facilitating experience is preferred.


-Must be able to sit for extensive periods using PC and telephone.
-Must be able to stand for extended periods while training
-Must be able to speak audibly and clearly
-Must be able to travel via car.
-Must be able to lift training aids, such as a projector and boxes of manuals


-Must have a valid driver's license
-Must be able to travel from home to the branches as necessary.
-Have exceptional written and verbal communication skills
-Be able to effectively communicate using multiple media sources
-Have a deep understanding of Microsoft Dynamics / GPAX functionality
-Must possess intermediate skill with MS Word, Excel and PowerPoint

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.

Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Gregory Poole Equipment Company
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