Gregory Poole Equipment Company
  • Raleigh, NC, USA
  • DOE
  • Salary
  • Full Time



This position is responsible for the direction and management of Lift Systems Product Support to ensure efficient and profitable parts and service sales and operations.  The Operations Director will maximize sales revenue, gross profit margins and operating income standards in both parts and service operations.



  • Develop company strategy for current as well as new product offerings that ensures achievement of business unit revenue and profitability goals.
  • Develop the long-range product support strategy to meet corporate growth goals for Lift Systems Parts and Services
  • Work collaboratively across the business and with the leadership team to formulate the long-range product planning process, business plans and strategic product initiatives
  • Collaborate with the sales and marketing leadership to establish and develop optimal market pricing and positioning products.
  • Define measurable success goals for existing and new products and solutions using information for product metrics and working with contributing areas of the organization to ensure they are being effectively captured
  • Recommend and implement strategies to leverage GP Lift Systems relationship with Hyster/Yale and other allied equipment companies.
  • Maintain key customer relationships and develop and implement strategies for expanding the company's customer base.
  • Manage Lift Systems customer expectations and contribute to a high level of customer satisfaction
  • Monitor customer, market and competitor activity and provide feedback to company leadership team and other company functions
  • Contribute to the overall GPEC corporate success through active participation in the GPEC Management Leadership Team.
  • Participate in any analysis and execution activities associated with growth, expansion and acquisition opportunities.
  • The following Lift Systems positions report directly/indirectly to this position: Product Support Managers, Parts Managers, Operations Manager and parts and services team members.




Four-year degree, preferably in business or management would prefer an MBA graduate.

Work Experience:

Ten years work experience in a similar industry with service and parts operational management with at least three years management experience.  Ability to plan and manage at both the strategic and operational levels


Must be able to travel routinely, both daily and overnight


Must have a valid driver's license with a safe driving history;

Must have at least intermediate PC knowledge of spreadsheets and database, preferably MS Excel and MS Word; Must fully understand business and financial aspects and operational applications; Must have excellent internal and external customer service skills.


This job description is not intended to be all-inclusive.  Your supervisor may request and assign you similar duties.  Any major modification of this job role requires Human Resources approval. 


Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


Gregory Poole Equipment Company
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