Gregory Poole Equipment Company
  • Raleigh, NC, USA
  • DOE
  • Salary
  • Full Time



Provides support for the user community and development team in the design, development, configuration and testing of ERP modules. Works on multiple functional tasks that tend to be of medium technological complexity; Identifies and recommends functional and technological solutions; Works on one or more projects as a team member; Acts as a subject matter expert (SME) for one or more ERP functional areas. Manage ERP Project Tasks for the Business Area(s) responsible. Will facilitate and lead other SMEs in gathering the requirements for the system.





  • Serves as a liaison between the business community and the IT Department and ERP Vendor in order to provide technical and business solutions to meet user needs. 
  • Possesses expertise in the business unit(s) they support.
  • Analyzes business unit's operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions.
  • Assists in the business process redesign and documentation as needed for new technology. Translates high level business requirements into functional specifications for the IT organization and manages changes to such specifications.  
  • Performs functional analysis, requirements, definition and ERP module configuration and testing.  
  • Responsible for conducting prototypes, developing functional specifications, data mapping, function mapping, setting of configuration tables and setting of transaction/control tables.
  • Has a thorough understanding of the business processes and flows to enable the analysis of business requirements and the development of solutions for the business functions.
  • Responsible for the identification of and resolution of gaps in the business processes.
  • Involved in security/authorization set-up, user documentation, data interface design, data migration and reconciliation.
  • Analyze any information that is gathered in process reviews, using Six Sigma process tools gained during Black Belt training, as it relates to the current and future business needs of GPEC. Assist in developing recommendations for utilizing processes to take full advantage of the capabilities of the ERP and/or associated systems to streamline operations in the Business Unit.
  •  Assist management in determining reporting needs and writing project requests. Participate with the computer programmers in designing and testing reports that meet the needs of the user.
  •  Analyze, develop and conduct training courses that will be necessary to ensure all employees are trained in a manner that makes them fully capable of doing their job with the ERP System. This requires an understanding of the capabilities of the system and the ability to produce useful and appropriate training materials.
  •  Assist in the development of departmental user operating procedures and documentation that will describe how individuals will actually conduct business with the ERP System fully understanding the user's needs and utilizing appropriate documentation standards. 
  • Provide Help Desk support to the Business Unit Operation areas within the guidelines established based upon call priority. This includes problems, questions and requests for information. 
  • Conduct Business Problem investigations at the request of a general manager and provide a written report of findings with at least two solutions and a recommendation to resolve the business problem.
  •  Identify enhancements or extensions to the ERP System and/or the need for external systems by understanding the ERP System Capabilities, GPEC's needs and developing the costs, benefits and impact of these enhancements for review by management. 
  • Maintain complete and accurate documentation on policies, procedures, processes, training material, and any other related information pertaining to the duties of the position. 
  • Test and debug current and future releases of the ERP system and other systems developed by the Information Systems department by following information systems department procedures. 
  • Construct test scenarios in the testing environments to verify functionality and feasibility of new and existing capability. This will include current and new business processes and procedures. 
  • Assist in developing any conversion plans for future system changes for the Business Unit by understanding GPEC's business and operating requirements and the magnitude and complexity of the conversion effort.


    Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience in the Business Unit.  
    Typically has 3 to 5 years of IT work experience in systems/application development or support functions or 5 years of experience in the Business Unit with a good understanding of the existing Business Processes. Service department experience is preferred
    Must be able to sit for extended periods of time using a PC and telephone;
    Must have strong customer contact skills, both written and verbal, when interfacing with groups or individuals;

    Minimum of 4 years' experience working with PC or mainframe applications, with intermediate to advance skills, and possess intermediate skill with MS Word, Excel and PowerPoint; 
    Adult training/facilitating experience is preferred.

    This job description is not intended to be all-inclusive.  Your supervisor may request and assign you similar duties.  Any major modification of this job role requires Human Resources approval.   

Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Gregory Poole Equipment Company
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